How to Create a Synchronized Shared Mailbox

To create a new synchronized shared mailbox, do the following:

  • Create a new user account from scratch or copy a template user account.
  • Open up user properties, select the Address tab, configure the country, and click Apply.
  • Select the Office 365 tab and click Create in Office 365.
  • Select Shared Mailbox and click OK.
  • Select the Mailbox tab and wait for the mailbox properties to load.
  • When the buttons are activated, you can perform any additional configuration, like delegation.