When using the PowerShell command Get-MsolUser, you’ll sometimes see the error message “You must call the Connect-MsolService cmdlet before calling any other cmdlets”.
The output may be similar to this:
PS C:\> Get-MsolUser -UserPrincipalName firstname.lastname@example.org Get-MsolUser : You must call the Connect-MsolService cmdlet before calling any other cmdlets. At line:1 char:1 + Get-MsolUser -UserPrincipalName email@example.com + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : OperationStopped: (:) [Get-MsolUser], MicrosoftOnlineException + FullyQualifiedErrorId : Microsoft.Online.Administration.Automation. MicrosoftOnlineException,Microsoft.Online.Administration.Automation.GetUser
This error message indicates that you have not established a connection to the Azure AD yet.
To fix this issue, you must connect using the Connect-MsolService command like this:
PS C:\> Connect-MsolService
(to see how to eliminate this type of issue once and for all, skip to the last section of this article)
This command will initiate the authentication process with Azure AD. The credentials you enter indicate what Azure AD Directory you’re connecting to:
If the username and directory you entered are valid you’re requested to enter your password:
If multi-factor authentication is enabled for your account you’ll be asked to enter the validation token:
Once authenticated, you can rerun the Get-MsolUser command, and this time you should hopefully see the expected result:
PS C:\> Get-MsolUser -UserPrincipalName firstname.lastname@example.org UserPrincipalName DisplayName isLicensed ----------------- ----------- ---------- email@example.com morten skrubbeltrang True
The PowerShell MSOnline Module
The Get-MSOLUser command is part of the MSOnline PowerShell module.
In some cases, you can end up with multiple versions of the MSOnline module installed side by side. Troubleshooting which module is being loaded can be pretty confusing.
Also, in some cases, installing the module itself causes some headaches.
If you want to know more about the installation and troubleshooting of the MSOnline module, look at this article. It includes a full explanation of the module load order in PowerShell.
Easy Office 365 Management
To avoid this type of problem entirely, you should look at Easy365Manager.
Easy365Manager is an extension to the familiar AD Users & Computers tool.
With Easy365Manager, you can configure Office 365 licenses and mailboxes using your native on-premises AD user management tool. As a result, there is no need to constantly log in to the AD Azure portal and Exchange Admin Center.