Archive status stuck at “Pending”

In rare cases, the mailbox archive status seems stuck at “pending”:

Exchange Online archive status: Deprovisioned (pending)

If the status doesn’t change within some minutes after synchronizing Azure AD Connect, the user’s AD archive attributes may be “out-of-sync” with the Exchange Online configuration.

To fix this and re-align your AD properties you must first enable the archive to ensure the AD configuration matches your Exchange Online configuration:

  • Select the Enable archive checkbox
  • Click OK
  • Select Synchronize AD with Office 365
  • Click OK

Wait a few minutes for replication to complete before you re-open user properties and disable the mailbox archive:

  • Deselect the Enable archive checkbox
  • Click OK
  • Select Synchronize AD with Office 365
  • Click OK

After a few minutes the Mailbox archive status will change to Deprovisioned when you re-open user properties:

Exchange Online archive status: Deprovisioned

(if the archive status is stuck at “Provisioned (pending)” you can follow a similar strategy).

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